Local shipping and handling fees are calculated in the Okki online store when you check out. Orders under $200AUD, shipped to an Australian postal address, will be charged a flat fee of $10.00 AUD. If you cannot wait for your goods express post can be selected at checkout and charged at a premium postage fee. Orders over $200 AUD will be shipped locally for FREE.
International orders are delivered with DHL ( including the tracking number) for a flat fee of $60 AUD. We are unable to pay for the taxes and duties you may be charged as your order passes through your national customs department. Any of these additional charges must be paid by the person receiving the goods.
*note that we can not accept and cannot process any international returns, so please order carefully.
Our international delivery service DHL will not serve a number of specified countries until further notice. These countries are listed on their website.
We are unable to ship orders to a P.O. Box address. You must provide a secure street delivery address for your anticipated parcel. Okki will not be responsible for lost or stolen parcels. It’s better to be safe than sorry.
If you haven’t received your order yet…
If your goods have not been received within the estimated shipping times from our domestic and international delivery services, please contact our customer care team via email at firstname.lastname@example.org. Please include in the email your full name, address, contact number, and order number. We can lodge a tracking request on your behalf. Please always double-check your delivery address when placing an order. We cannot be responsible for lost goods due to the wrong address being used in your account. Read our shipping guidelines here.
We aim to dispatch your order within 2-5 business days after purchase. Customers will be notified via email or telephone of any dispatch delays. Deliveries are posted Monday to Friday during business hours only. Purchases made outside of business hours, weekends, or public holidays will be processed within 2 – 5 business working days.
It is very easy to check your order status. Sign in to MY ACCOUNT and select ‘orders’. Choose which order you would like to track and select the action ‘view’. You can also view your recent orders from your account DASHBOARD.