How do I place an order?
Ordering online with us is a simple process. View the online store when you select shop from the home page menu. Select the garment/s you would like to purchase, choose your size and quantity required and then click ‘add to cart’. You can review the items in your shopping cart at anytime when you click the icon at the top right hand corner of each page and ‘view cart’. Choose to continue shopping or proceed on to the checkout and finalise your order.
Do you have a size guide?
We have provided a choice of comprehensive sizing guides for you to follow with international conversions. These charts can be accessed on each shop page or from the website footer menu. All Okki product sizes are based on standard Australian sizing. We like to keep our sizing as consistent as possible. However, due to variances in fabric types and manufacturing, some sizing may vary. If you need further help, please contact the Okki team, email@example.com, for their size recommendation.
How do I check out?
Once your shopping cart is full, simply select the ‘check out’ button. You will then view on screen a prompt asking you to check into your account or to create a new account. Next, select your preferred shipping method and enter any discount or gift voucher coupon codes and ‘apply coupon’ and ‘update totals’ then proceed to ‘checkout’. Finally, you will be directed to complete your payment of goods. Continue to follow the prompts until payment is complete.
How is my order confirmed?
Once your order is complete, a confirmation email will be sent directly to your registered email address. The email will contain the contents of your order and confirm that it has been received by us. Please ensure that you register an email that is current to avoid any complications with the order process. Your order can also be viewed by logging into MY ACCOUNT.
Where is my confirmation email?
Please allow up to 24hrs for your confirmation order email to be received in the inbox of the email address that you have provided to Okki. If, after this amount of time, your email has still not been received, check your spam/junk mail folder. Still no email? Contact our customer care team via email at firstname.lastname@example.org and we will confirm your correct email address was entered on your order, assist you with your order confirmation and get your order placed.
I am having trouble placing my order. What do I do?
There may be a common reason why you are unable to place your order. The error message may refer to a credit card concern or a defect with the email address and billing/shipping address you have entered. Re-enter your name, email and billing and shipping details. If you continue to receive the error message, please contact our customer care team via email, email@example.com, and we will assist you with placing your order.
Will you re-stock sold out items?
All available Okki products are uploaded in our online store. The majority of our styles are described as being ‘limited edition’. This means we are unable to restock them online once they are sold out.
The item I would like to purchase is sold out in my size. Can you help?
We understand the disappointment felt when you favourite product is no longer available online in your size. There may be a very rare occasion when an item is restocked after customer returns and exchanges are made. We recommend that you visit the Okki online store regularly as you may get lucky! Fingers crossed.
Why do I have to create an account?
We encourage you to create an account and join the Okki community. Your account allows you to purchase items, manage your shopping cart, create your wish list, check your order status and receive our newsletter. The Okki newsletter shares our new product arrivals, sales promotions, brand news and other exclusive brand happenings.
I can’t log into my account. Can you help?
If you have attempted to log into your account several times using the correct email and password, but still cannot log-in successfully, please contact our customer care team, firstname.lastname@example.org, for help.
Can I cancel or make changes to the order that I just placed?
Please contact us immediately if you wish to change or cancel your order. Once an order is processed, it is not always possible to complete your request. Contact our customer care team via email, email@example.com, with your change/cancellation requirements written clearly in the email. This will avoid any confusion with processing your order.
If I cancel my order will I be charged?
If your order has not been processed and packed for shipping it will be refunded to the same method of payment that was used to purchase the goods. Unfortunately we are unable to cancel an order that has been processed and packed for shipping. In this case you will receive the delivery and must follow or returns and exchanges guidelines.
I have requested a refund. How long will my refund take to process?
If your request for a refund has been accepted and confirmed by us, you will be notified via email once the refund process is complete. The amount of time it takes for the full refund amount to appear in your account is dependent on your original method of payment, your credit card issuer and/or PayPal’s and AfterPay’s agreement with your bank. Please ask your bank directly for the refund processing time.
Can I receive my refund on a credit card that is not the one I used for my order?
For security reasons, we cannot refund a credit card that is different from the one used for your online purchase.
How can I update my contact details?
You can easily update your contact details when you log-in to your Okki account. Select MY ACCOUNT tab in the top right hand corner of each web page. Select the DASHBOARD or DETAILS tab where you can then manually ‘edit’ your personal information as required. We recommend that you log-in to MY ACCOUNT and confirm that your contact details are up to date before placing an order.
How can I update my shipping and billing address?
You can easily update your contact details and billing/shipping address by logging into your Okki account. Select MY ACCOUNT tab in the top right hand corner of each web page. Select the ‘ADDRESSES’ tab where you can then manually ‘edit’ your personal information as required. Updating your billing address does not update your shipping address. Pleas individually edit both addresses. We recommend that you log-in to MY ACCOUNT and confirm that your shipping/billing address are up to date before placing an order.
How can I update my password?
You can easily update your password when you log-in to your Okki account. Select MY ACCOUNT tab in the top right hand corner of each web page. Select the DASHBOARD tab where you can then manually change your password. We recommend that you change your password regularly and keep your password safe and secure.