FREE SHIPPING ON ORDERS OVER $200

Customer Support

PRICING

Unless specified otherwise, all pricing on the Okki website is in Australian dollars and includes goods and services tax (gst). Prices do not include your shipping and delivery charges. These will be calculated and added separately to your order at checkout. Prices are subject to change. For international customers, if the current exchange rate should change before your order is accepted, you will be charged at the new rate.

COLOUR

We have made every effort to ensure that our products are displayed as accurately as possible on the website to avoid any disappointment on delivery. Okki cannot guarantee that your computer monitor will accurately display the correct colour of our products.

AVAILABILITY OF GOODS

All orders are subject to availability of stock. We will make every effort to ensure that the website accurately displays all goods available for purchase. If the product is unavailable and listed as limited edition we will be unable to restock that item.

PRE-ORDER ITEMS

Okki offers the pre-order service. This allows you to purchase goods before they are available for offer online. The product is charged in full using your preferred method of payment but is not shipped until the available delivery date in the product description. We will attempt to advise you once the item arrives in stock. Our returns and exchanges policy apply once you have received the product.

SOLD OUT ITEMS

Okki reserves the right to cancel any order. Products displayed may be discontinued or out of stock before we can update the website. If the item ordered is not available, we will notify you as soon as possible by   email or telephone, using the e-mail address or number provided by you. A refund on any goods not available will be offered and paid using the original payment method received. If a specific size or colour is not listed on the website it is currently out of stock or sold out.

ONLINE SALES ONLY

All Okki products are available only from our official online store. We may surprise you with a pop-up at special events and markets. You can find out about the Okki pop-ups by following our social media pages.

GIFT WRAPPING

All Okki packages are received gift-wrapped in our signature tissue paper. If your purchase is a special gift, and you would like to include a personal note, please leave a message in the comments at checkout. Confirm your request via email at hello@okki.com.au after placing your order. Please include the order number in your email and the message for the note to be included in the delivery.

SIZING GUIDES

All Okki product sizes are based on standard Australian sizing. If you think that you need help establishing what size you are, please refer to our sizing guides. We like to keep our sizing as consistent as possible. However, due to variances in fabric types and manufacturing, some sizing may vary. If you need further help, please contact the Okki team for their size recommendation.

USING A PROMOTION COUPON CODE & GIFT CARD

Congratulations you are ready to use your promotion coupon code. Add your product selections to your shopping bag and when ready, go to checkout. On the screen, you will read ‘Gift Card / Coupon Code’. Type in your code and hit ‘apply coupon’. Your promotion code will be automatically applied to your order and the discount will be reflected under your order total. Unfortunately, only one code can be used per order so why not review your cart before checking out? Promotion codes cannot be applied to previous purchases and some exclusions may apply. Happy shopping!

GIFT CARD

You can purchase your Okki gift card from the online store. Your gift card is redeemable online only at okki.com.au and is valid for 12 months from the date of purchase. All cards are issued in Australian dollars only. For further information, please read our gift card terms and conditions. If you are having trouble purchasing a gift card online please contact us via email at hello@okki.com.au to purchase manually.

ONLINE PROMOTIONS

Discounts and promotions can only be used for one online order and are not valid on Gift Voucher sales. We do not offer rain-checks on sales or promotions online. Some coupon codes and gift vouchers may not be available to use during certain sales or special promotions.

BRAND PROTECTION AND COUNTERFEIT PRODUCT

To protect our brand and our community we are committed to addressing counterfeits. Genuine Okki products can only be purchased through our online store and the preferred stockists listed on www.okki.com.au. If you suspect a store or website is offering counterfeit Okki branded goods, we encourage you to please contact us immediately with the details. We take counterfeit matters seriously and investigate any lead that is reported by our loyal community. We are keen to demonstrate that we will not tolerate counterfeiting and we will actively take legal action against any guilty infringer.

PAYMENT OPTIONS

Australia
Payment for your order must be received in full before any ordered goods will be shipped. Your preferred payment option can be selected from a choice presented at checkout. The name that will appear on your payment statement will be Okki. For all Australian purchases, we accept the following payment methods:

Visa
MasterCard
PayPal
Afterpay
zipPay

You can also use Okki gift certificates online. Please do not send cash or request COD as refusal may offend. Do not include your credit card number in any email communication. We like to keep your information as safe and secure as possible.

International
For all international purchases, we accept the following payment methods:

Visa
MasterCard
PayPal
Afterpay
zipPay

Please do not send cash or request COD as refusal may offend. The name that will appear on your payment statement will be Okki. Do not include your credit card number in any email communication. We like to keep your information as safe and secure as possible.

USA & INTERNATIONAL SALES TAX

For all U.S.A and International purchases, your countries applicable import duties and sales tax will be charged on the total amount of products purchased, including shipping & handling fees, for all orders. They will need to be paid by the customer placing the order. We do not pay import duties or taxes. The import duties and tax charges will change from country to country.